If you're a property agent who holds a class 1 licence, class 2 licence or a certificate of registration, you must complete the CPD specified for your licence or certificate category each year.
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Your 2024 - 2025 CPD requirements
Combining topics for dual licence types
Key information
- In the 2024-25 CPD year (1 July 2024 to 30 June 2025), holders of just one category of class 1 or 2 licence must complete a minimum of 5 hours CPD training, including 4 compulsory topics set for their licence type.
- Failure to comply with your CPD requirements may result in the suspension or cancellation of your licence or certificate.
Your 2024 – 2025 CPD requirements
The CPD year for all licence and certificate holders starts on 1 July each year and ends on 30 June the following year.
Licensed agents must complete 5 hours of training on compulsory topics relevant to the class of licence you hold each CPD year. Those 5 hours of training must include at least 4 compulsory topics relevant to your area of practice. This is an increase from 4 hours of compulsory topics required in the 2023 - 2024 year.
You are no longer required to complete electives or business skills topics, provided the compulsory topics are delivered in an interactive environment (in-person classroom or interactive webinar).
Compulsory topics must be delivered by a training provider approved by the Strata and Property Services Commissioner. The list of approved providers is available below.
Compulsory topics must be delivered in:
- a face-to-face interactive training environment (maximum 40 attendees), or
- an interactive webinar (maximum 25 attendees), and
- include an assessment activity.
If you are unable to complete 5 hours of CPD training in an interactive environment, you may complete a minimum of 10 hours of CPD by online module as an alternative. This must include all compulsory topics relevant to your licence category, plus your choice of other training to make up a total of 10 hours. Licensees-in-charge must have all CPD training detailed in the training plan for the agency, and this may be made up of topics most relevant to you.
Below is a list of suggested topics for training providers to deliver to any licensee who wants or needs to do more than the 5 hours of compulsory topics.
Class 1 Agent - Real Estate, Strata Management or dual licence holders
A Class 1 Agent in Real Estate, Strata Management or a dual Real Estate/Stock and Station licence holder must complete a minimum of 5 hours of compulsory face-to-face or online interactive CPD each year, including a minimum of 4 compulsory topics in each licence category held.
If you cannot complete your compulsory CPD in a face-to-face or online interactive environment, you must instead complete 10 hours of CPD by online module. This must include all compulsory topics relevant to your licence category, plus your choice of other training to make up a total of 10 hours.
If you hold a class 1 licence for both real estate and strata, you need to complete:
- a baseline minimum of 5 hours with 4 compulsory CPD topics for the first licence, and
- at least 4 compulsory topics from the other licence category.
Compulsory CPD topics that are the same for both categories only need to be completed once, and completion counts towards your compulsory topics for both licence categories.
However, practical scenarios described in the learning outcomes for compulsory topics can differ even if the topic overall looks the same. In this case, CPD providers delivering training to holders of more than one type of licence (for example, real estate and strata) must ensure both scenarios are covered in the course.
If you hold a class 1 dual licence in real estate and stock and station, you need to complete:
- a baseline minimum of 5 hours with 4 compulsory CPD topics for the first licence, and
- at least 4 compulsory topics from the other licence category.
Compulsory CPD topics that are the same for both categories only need to be completed once, and completion counts towards your compulsory topics for both licence categories.
Practical scenarios described in the learning outcomes for compulsory topics can differ even if the topic overall looks the same. In this case, CPD providers delivering training to holders of more than one type of licence must ensure both scenarios are covered in the course.
For example, an agent completes the compulsory CPD topic about Supervision Guidelines. The topic is applicable to both licence categories – strata and real estate. The agent only needs to complete the topic once and it is counted towards the compulsory hours for both licence categories, however the scenarios for both licence types must be covered.
A licensee who holds more than one licence category might end up doing 7 topics across 9 hours, depending on the degree of overlap of topics and the way the approved training provider delivers the topics.
Class 1 Agent - Stock and Station
A Class 1 Agent in Stock and Station must complete a minimum of 5 hours of compulsory face-to-face or online interactive CPD each year, including a minimum of 4 compulsory topics.
If you cannot complete your compulsory CPD in a face-to-face or online interactive environment, you must instead complete 10 hours of CPD by online module. This must include all compulsory topics relevant to stock and station agents, plus your choice of other training to make up a total of 10 hours.
Class 2 Agent - Real Estate or Strata Management or dual licence holders
A Class 2 Agent in Real Estate or Strata Management must complete a minimum of 5 hours of compulsory face-to-face or online interactive CPD each year, including a minimum of 4 topics in each licence category.
If you cannot complete your compulsory CPD in a face-to-face or online interactive environment, you must instead complete 10 hours of CPD by online module. This must include all compulsory topics relevant to your licence category, plus your choice of other training to make up a total of 10 hours.
If you hold a class 2 licence for both real estate and strata, you need to complete:
- a baseline minimum of 5 hours with 4 compulsory CPD topics for the first licence, and
- at least 4 compulsory topics from the other licence category.
Compulsory CPD topics that are the same for both categories only need to be completed once, and completion counts towards your compulsory topics for both licence categories.
Practical scenarios described in the learning outcomes for compulsory topics can differ even if the topic overall looks the same. In this case, CPD providers delivering training to holders of more than one type of licence must ensure both scenarios are covered in the course.
If you hold a class 2 dual licence in real estate and stock and station, you need to complete:
- a baseline minimum of 5 hours with 4 compulsory CPD topics for the first licence, and
- at least 4 compulsory topics from the other licence category.
Compulsory CPD topics that are the same for both categories only need to be completed once, and completion counts towards your compulsory topics for both licence categories.
Practical scenarios described in the learning outcomes for compulsory topics can differ even if the topic overall looks the same. In this case, CPD providers delivering training to holders of more than one type of licence must ensure both scenarios are covered in the course.
For example, an agent completes the compulsory CPD topic about Supervision Guidelines. The topic is applicable to both licence categories – strata and real estate. The agent only needs to complete the topic once and it is counted towards the compulsory hours for both licence categories, however scenarios for both licence types must be covered.
A licensee who holds more than one licence category might end up doing 7 topics across 9 hours, depending on the degree of overlap of topics and the way the approved training provider delivers the topics.
Class 2 Agent - Stock and Station
A Class 2 Agent in Stock and Station must complete a minimum of 5 hours of compulsory face-to-face or online interactive CPD each year, including a minimum of 4 compulsory topics.
If you cannot complete your compulsory CPD in a face-to-face or online interactive environment, you must instead complete 10 hours of CPD by online module. This must include all compulsory topics relevant to your licence category, plus your choice of other training to make up a total of 10 hours.
Assistant Agent - Real Estate
Certificate of registration holders as an assistant real estate agent must complete at least 3 units each CPD year from a valid Certificate IV qualification that is required for the issue of a Class 2 Agent licence in Real Estate (with or without restrictions).
Assistant agents can complete any of the units from their Certificate IV qualification.
Assistant Agent - Strata Management
Certificate of registration holders as an assistant strata managing agent must complete at least 3 units each CPD year from a valid Certificate IV qualification that is required for the issue of a Class 2 Agent licence in Strata Management.
Assistant agents can complete any of the units from their Certificate IV qualification.
Assistant Agent - Stock and Station
Certificate of registration holders as an assistant stock and station agent must complete at least 3 units each CPD year from a valid Certificate IV qualification that is required for the issue of a Class 2 Agent licence in Stock and Station.
Assistant agents can complete any of the units from their Certificate IV qualification.
Assistant Stock and Station Agents (Livestock only condition)
There are no CPD requirements for holders of an Assistant Agent in Stock and Station who have a condition imposed on their certificate restricting them to act as agents for the sale of livestock only.
Carry over of CPD from past years
The new CPD arrangements do not provide for the carry-over of CPD from one year to the next for most licences, except Assistant Agents.
As Assistant Agents must complete units from their related Certificate IV qualification, units completed since the certificate holder’s last renewal can be carried forward.
Records you need to keep
Licence and certificate holders must retain their own records of any compulsory, elective or business skills topics completed.
Certificate of registration holders must retain the statement of attainment issued by a registered training organisation for each unit completed from the relevant Certificate IV for their area of practice.
Licence holders (class 1 and class 2) must retain all records for 3 years.
Certificate of registration holders must retain all records for 4 years.
Licence and certificate holders must provide evidence to NSW Fair Trading that they have completed the required CPD topics.
Exemptions
No exemptions will be granted to individuals who fail to complete the required CPD within the allocated period.
A licence or certificate of registration commences within 90 days of the expiry of the CPD period.
Licence or certificate of registration holders who have:
- applied and received a licence or certificate of registration or,
- restored or reactivated a licence or certificate of registration that has been expired since the commencement of the allocated CPD period,
are not required to undertake CPD if that licence or certificate of registration commenced less than 90 days before expiry of the allocated CPD period.
This exemption is applied automatically, holders are not required to apply for the exemption.
Note: This exemption does not apply to a licence or certificate of registration that is recommenced following a period of suspension or cancellation where a condition has been applied under the Act requiring the holder to complete specified CPD.
A certificate of registration commences within 3 to 9 months of the expiry of the CPD period
Certificate of registration holders who:
- applied and received a certificate of registration or,
- restored or reactivated a licence or certificate of registration that has been expired since the commencement of the allocated CPD period,
are required to complete a minimum of one unit of competency from that year, from a valid Certificate IV qualification that is required for the issue of a Class 2 Agent licence.
Compulsory topics
Residential Salespeople
- Introduction to work health and safety obligations in residential sales and property management (can be combined for more than one licence type but both licence type scenarios must be covered)
- New Supervision Guidelines for real estate agencies (can be combined for more than one licence type but both licence type scenarios must be covered)
- Introduction to strata for residential salespeople and property managers (can be combined for all applicable licence types)
- Underquoting and price misrepresentations (online course delivered by TAFE NSW). Residential Salespeople are required to complete 5 hours of training in the first 3 topics above. 2024-25 CPD requirements also include this online course which is being jointly developed between NSW Fair Trading and TAFE NSW. Further details will be provided when the course is launched.
Residential Property Managers
- Introduction to work health and safety obligations in residential sales and property management (can be combined for more than one licence type but both licence type scenarios must be covered)
- New Supervision Guidelines for real estate agencies (can be combined for more than one licence type but both licence type scenarios must be covered)
- Introduction to strata for residential salespeople and property managers (can be combined for all applicable licence types)
- Compliance with habitability standards and landlord information statement
Strata Managing Agents
- Strata law reforms 2023-24 (can be combined for all applicable licence types)
- Introduction to work health and safety obligations in strata management (MUST be completed as a standalone topic)
- New Supervision Guidelines for strata managing agencies (can be combined for more than one licence type but both licence type scenarios must be covered)
- Best practice management of building defects, maintenance and repair
Stock and Station Agents
- Introduction to work health and safety obligations in stock and station agencies (can be combined for more than one licence type but both licence type scenarios must be covered)
- New Supervision Guidelines for stock and station agencies (can be combined for more than one licence type but both licence type scenarios must be covered)
- Mandatory implementation of eID in sheep and farmed goats NSW
- Animal welfare best practice in saleyards
Business Brokers
- Introduction to work health and safety obligations in business broking agencies (can be combined for more than one licence type but both licence type scenarios must be covered)
- New Supervision Guidelines for business broking agencies (can be combined for more than one licence type but both licence type scenarios must be covered)
- Methods of appraisal
- Appropriate normalisations and adjustments
- Agency agreements and your authority to act
Short-term Residential Property Managers
- Introduction to work health and safety obligations in short-term residential property management (can be combined for more than one licence type but both licence type scenarios must be covered)
- New Supervision Guidelines in short-term residential property management (can be combined for more than one licence type but both licence type scenarios must be covered)
- Strata law reforms 2023-24 (can be combined for all applicable licence types)
- Introduction to strata for short-term residential accommodation managers (can be combined for all applicable licence types)
Commercial Real Estate Agents
- Introduction to work health and safety obligations in commercial real estate agencies (can be combined for more than one licence type but both licence type scenarios must be covered)
- New Supervision Guidelines in commercial real estate agencies (can be combined for more than one licence type but both licence type scenarios must be covered)
- Strata law reforms 2023-24 (can be combined for all applicable licence types)
- Introduction to strata for commercial real estate agencies (can be combined for all applicable licence types)
Combining topics for dual licence types
Some topics can be combined when they are delivered to licensees who hold more than one licence type, and some must be delivered as standalone.
Residential Salespeople and Strata Managing Agents
The following topics must be completed:
- Introduction to work health and safety obligations in residential sales and property management
- Introduction to work health and safety obligations in strata managing agencies
- New Supervision Guidelines ( this can be delivered for both licence types in same session but the scenario for both licence types must be covered)
- Introduction to strata for residential salespeople and property managers
- Underquoting and price misrepresentations (online course delivered by TAFE NSW)
- Strata law reforms 2023-24
- Best practice management of building defects, maintenance and repair
Residential Salespeople and Stock and Station Agents
The following topics must be completed:
- Introduction to work health and safety obligations (this can be delivered for both licence types in same session but the scenario for both licence types must be covered)
- New Supervision Guidelines (this can be delivered for both licence types in same session but the scenario for both licence types must be covered.
- Introduction to strata for residential salespeople and property managers
- Underquoting and price misrepresentations (online course delivered by TAFE NSW)
- Mandatory implementation of eID in sheep and farmed goats NSW
- Animal welfare best practice in saleyards
Residential Property Managers and Strata Managing Agents
The following topics must be completed:
- Introduction to work health and safety obligations in residential sales and property management
- Introduction to work health and safety obligations in strata managing agencies
- New Supervision Guidelines (this can be delivered for both licence types in same session but the scenario for both licence types must be covered)
- Introduction to strata for residential salespeople and property managers
- Compliance with habitability standards and landlord information statement
- Strata law reforms 2023-24
- Best practice management of building defects, maintenance and repair
Residential Salespeople and Strata Managing Agents and Stock and Station Agents
The following topics must be completed:
- Introduction to work health and safety obligations in residential sales and property management (this can be delivered for both residential salespeople and stock and station agents licence types in same session but the scenario for both licence types must be covered)
- Introduction to work health and safety obligations in strata managing agencies
- New Supervision Guidelines (this can be delivered for all three licence types in same session but the scenario for all three licence types must be covered)
- Introduction to strata for residential salespeople and property managers
- Underquoting and price misrepresentations (online course delivered by TAFE NSW)
- Strata law reforms 2023-24
- Best practice management of building defects, maintenance and repair
- Mandatory implementation of eID in sheep and farmed goats NSW
- Animal welfare best practice in saleyards
Suggested elective topics
Agents required to complete 10 hours of online modules, or those looking to increase their skills, may choose from the following list of suggested elective topics. These courses can also only be delivered by a training provider with approval from the Strata and Property Services Commissioner.
- Frustrated Agreements – Understanding and Managing
- Strata Title vs Company Title – understanding and application
- Hazardous Materials – Management and Disclosure
- Authority to bid and exchange contracts - agent responsibilities
- Rental increase and notice requirements in Residential or Commercial Property Management
- Advertising and Marketing – responsibilities under Australian Consumer Law, avoiding misleading or inaccurate representations, reviewing advertised pricing, and other important obligations.
- Working with Aboriginal and Torres Strait Islander Communities
- Top Strata Living Disputes and Best Practice for Strata Managing Agents in handling these.
- How to Successfully Transition Schemes from Original Owner to the Control to Owners Corporation
- Skills for Best Practice Strata Budgeting
- Annual Fire Safety Statements (AFSS) in Strata
- Common Property Asset Compliance in strata
- Understanding and executing Strata Management Agency Agreements
- Managing Lot Owner Car Space Storage Solutions
- NSW Strata Hub
- Annual General Meetings – Best Practice Guide
- Effective Strata Committee Meetings
- Understanding and Managing Strata Scheme By-laws
- Professional Management of Building Defects
- Building Management Committees (BMC)
- Workplace Health and Safety Reports in Strata
- Strata Insurance Explained
- How to Read and Interpret a Registered Strata Plan
- Repair and Maintenance – legal duties
- Conflict resolution and management skills
- Project Remediate
List of approved providers for the 2024 - 2025 CPD year
The approved providers for the 2024 - 2025 CPD year are published below. Only approved providers may deliver compulsory learning topics.
Industry associations
The following organisations are recognised as an industry association for the purpose of being an approved provider.
Australian Institute of Business Brokers
Website: aibb.org.au
Email: info@aibb.org.au
Phone: 1300 796 667
Australian Livestock and Property Agents Association Limited
Email: admin@alpa.net.au
Phone: 02 9262 6633
Strata Community Association (NSW)
Website: nsw.strata.community
Email: education.nsw@strata.community
Phone: 02 9492 8200
The Real Estate Institute of the ACT trading as REI ACT
Training subcontracted to Real Mastery
Website: reiact.com.au
Email: admin@reiact.com.au
Phone: 0499 881 168
The Real Estate Institute of New South Wales Limited
Website: reinsw.com.au
Email: training@reinsw.com.au
Phone: 02 9264 2343
Organisations approved by the Strata and Property Services Commissioner
The following organisations have been approved by the Strata and Property Services Commissioner to deliver compulsory learning topics between 1 July 2024 and 30 June 2025 under the Property and Stock Agents Act 2002.
Archer Institute Pty Ltd
Website: archer.edu.au
Email: office@archer.edu.au
Phone:1800 069 273 / 0408 403 127
Aspect Legal Pty Ltd
Website: aspectlegal.com.au/
Email: webinars@aspectlegal.com.au
Phone: 1300 859 965
Australian College of Professionals Pty Ltd
Website: acop.edu.au
Email: enquiries@acop.edu.au
Phone: 1300 884 810
Australian Professional Education Institute Pty Ltd trading as Sydney Institute of Interpreting and Translating (SIIT)
Website: siit.nsw.edu.au
Email: info@siit.nsw.edu.au
Phone: 02 9283 5759 / 0403 228 730
Australian Salesmasters Training Co
Website: thesalesmasters.com.au
Email: info@astc.edu.au
Phone: 02 9700 9333 / 0413 493 955
Brian Cannan Auctions Pty Ltd trading as Think Real Estate
Website: thinkrealestate.net.au
Email: cpd@thinkrealestate.net.au
Phone: 02 9587 5277
C4urself Training Pty Ltd trading as Unique Training Providers
Website: uniquetrainingproviders.com.au
Email: info@uniquetrainingproviders.com.au
Phone: 02 4872 1495
Chambers Russell Pty Ltd trading as Chambers Russell Lawyers
Website: chambersrussell.com.au
Email: schambers@chambersrussell.com.au
Phone: 02 8248 2801 / 0438 139 950
Daniel Irvine trading as Irvine Real Estate Training (IRET)
Email: danielirvine53@gmail.com
Phone: 0418 861 530
Edutive Pty Ltd
Website: edutive.com.au
Email: info@edutive.com.au
Phone: 0415 488 202
Ferngood Pty Ltd trading as Academic Pavilion
Website: academicpavilion.edu.au
Email: academicpavilion@gmail.com
Phone: 0413 007 135
G & D Stanley Pty Ltd trading as Real Estate Consulting Solutions
Website: realestateconsultingsolutions.com
Email: cpd@denisestanley.com.au
Phone: 0402 644 465
Harcourts Queensland Pty Ltd trading as Harcourts Real Estate Training Centre
Website: realestatetrainingcentre.com
Email: help@realestatetrainingcentre.com
Phone: 1300 024 401 / 0416 686 740
HRE Training Pty Ltd t/as Holiday Rental Experts
Website: holidayrentalexperts.com.au
Email: training@holidayrentalexperts.com.au
Phone: 0483 907 888
Industry Training Consultants
Website: itc.nsw.edu.au
Email: info@itc.nsw.edu.au
Phone: 0416 297 197
Macdonald Education Pty Ltd trading as The Australian Real Estate Training College
Website: realestatetraining.com.au
Email: retrain@realestatetraining.com.au
Phone: 02 9987 2322
National Education Services Pty Ltd
Website: nationaleducationservices.com.au
Email: team@nationaleducationservices.com.au
Phone: 02 8355 4999
Online Consultancy & Investments Pty Ltd trading as Real Estate Education and Training NSW
Training subcontracted to Compliance Education & Training Pty Ltd
Website: reet.net.au
Email: thamilton@reet.net.au
Phone: 02 8324 1407
Real Coach Pty Ltd
Website: realcoach.com.au
Email: info@realcoach.com.au
Phone: 1300 124 125
Real E-training Pty Ltd
Website: realetraining.com.au
Email: training@realetraining.com.au
Phone: 1300 454 661 / 0411 488 726
Real Estate Academy of Learning Pty Ltd
Website: realestateacademyoflearning.net
Email: admin@realestateacademyoflearning.net
Phone: 0411 590 785
Real Estate Training Academy Pty Ltd
Website: retac.com.au
Email: info@retac.com.au
Phone: 1300 073 822
Real Estate Training Solutions Pty Ltd
Website: rets.com.au
Email: admin@rets.com.au
Phone: 1300 850 980
Real Mastery Pty Ltd t/as Real Mastery Consulting
Website: realmastery.com.au
Email: clientcare@realmastery.com.au
Phone: 0431 635 292
Real Plus Services Pty Ltd
Website: realplus.com.au
Email: team@realplus.com.au
Phone: 02 8355 4999
Realtor Institute Pty Ltd trading as Realtor Institute
Website: realtorinstitute.edu.au
Email: info@realtorinstitute.edu.au
Phone: 1800 841 775
RETSNSW Pty Ltd trading as Real Estate Training and Services NSW
Website: retsnsw.edu.au
Email: james@realestate-training.com.au
Phone: 02 8007 4544 / 0418 337 276
Smart Academy Pty Ltd trading as Business Leadership Institute Australia
Website: bli.edu.au
Email: tony@bli.edu.au
Phone: 0414 288 900
Technical and Further Education Commission trading as TAFE NSW
Website: tafensw.edu.au
Email: online enquiry form
Phone: 131 601
Training Agents Australia Pty Ltd trading as Under the Hammer
Website: uth.net.au
Email: training@underthehammer.net.au
Phone: 1800 220 969
Your Strata Property Pty Ltd
Website: yourstrataproperty.com.au
Email: support@yourstrataproperty.com.au
Phone: 02 8262 6100
More information
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