If your enquiry is urgent, please call us on 13 32 20.
For tips and tools to help resolve your dispute with a business, trader, landlord or tenant, please see our Talk it over page.
Enquiries handled by NSW Fair Trading
Renting
Please check our website for information about:
If you are unable to locate the information you require on our website, please contact 13 32 20 between 8:30am and 5pm Monday to Friday or:
I declare that the information supplied by me is to the best of my knowledge, true and correct. I acknowledge that NSW Fair Trading may:
- Use information provided or later obtained to resolve a matter, investigate, take enforcement action (if appropriate), and monitor the marketplace for investigative and law enforcement purposes, or
- Where more appropriate, refer this matter and that information to the other party or another government agency (if appropriate).
NSW Fair Trading is always looking for ways to improve our customer experience. You may receive a survey after your matter is finalised , inviting you to provide feedback on our services.
Entertainment
Fair Trading handles matters about non-payment of fees or a deduction exceeding the capped fee to a performer for services under an Entertainment Industry Agreement or an Entertainment Industry Managerial Agreement from performers within the meaning of the Entertainment Industry Act 2013
Please check our website for information about the Entertainment Industry in NSW.
If you are unable to locate the information you require on our website, please contact 13 32 20 between 8:30am and 5pm Monday to Friday or:
I declare that the information supplied by me is to the best of my knowledge, true and correct. I acknowledge that NSW Fair Trading may:
- Use information provided or later obtained to resolve a matter, investigate, take enforcement action (if appropriate), and monitor the marketplace for investigative and law enforcement purposes, or
- Where more appropriate, refer this matter and that information to the other party or another government agency (if appropriate).
NSW Fair Trading is always looking for ways to improve our customer experience. You may receive a survey after your matter is finalised , inviting you to provide feedback on our services.
Buying products and services
- repairs, replacements, and refunds
- travel
- whitegoods, electronics, furniture, and homewares
- guarantees, contracts and warranties
- Use information provided or later obtained to resolve a matter, investigate, take enforcement action (if appropriate), and monitor the marketplace for investigative and law enforcement purposes, or
- Where more appropriate, refer this matter and that information to the other party or another government agency (if appropriate).
NSW Fair Trading is always looking for ways to improve our customer experience. You may receive a survey after your matter is finalised , inviting you to provide feedback on our services.
If you need help in resolving a complaint, please visit our complaints page
Associations and co-operatives
Please check our website for information about:
- starting an association
- running an association
- closing an association
- registering a co-operative
- running a co-operative
- closing a co-operative
Cars and other vehicles
Before sending us your question, the following useful information may help:
- buying motor vehicles
- repairs and maintenance
- warranties
- how to check a motor dealers or repairers licence
If you can’t find the information you need on our website, you can ask us a question by phoning 13 32 20 between 8:30am and 5pm, Monday to Friday or send us your question below:
If you need help in resolving a complaint, please visit our complaints page.
If your question relates to vehicle safety faults caused by the design of a vehicle, or a breach of a mandatory standard such as the Australian Design Rules, please contact the Department of Infrastructure, Regional Development and Cities.
Real estate, property management and strata
Please check our website for information about:
If you are unable to locate the information you require on our website, please contact 13 32 20 between 8:30am and 5pm Monday to Friday or:
I declare that the information supplied by me is to the best of my knowledge, true and correct. I acknowledge that NSW Fair Trading may:
- Use information provided or later obtained to resolve a matter, investigate, take enforcement action (if appropriate), and monitor the marketplace for investigative and law enforcement purposes, or
- Where more appropriate, refer this matter and that information to the other party or another government agency (if appropriate).
NSW Fair Trading is always looking for ways to improve our customer experience. You may receive a survey after your matter is finalised , inviting you to provide feedback on our services.
For information about strata community living disputes and to apply for mediation please go to Strata and Community disputes.
Retirement villages
Please check our website for information about retirement villages.
If you are unable to locate the information you require on our website, please contact 13 32 20 between 8:30am and 5pm Monday to Friday or:
I declare that the information supplied by me is to the best of my knowledge, true and correct. I acknowledge that NSW Fair Trading may:
- Use information provided or later obtained to resolve a matter, investigate, take enforcement action (if appropriate), and monitor the marketplace for investigative and law enforcement purposes, or
- Where more appropriate, refer this matter and that information to the other party or another government agency (if appropriate).
NSW Fair Trading is always looking for ways to improve our customer experience. You may receive a survey after your matter is finalised , inviting you to provide feedback on our services.
Holiday parks
Please check our website for information about holiday parks.
If you are unable to locate the information you require on our website, please contact 13 32 20 between 8:30am and 5pm Monday to Friday or:
I declare that the information supplied by me is to the best of my knowledge, true and correct. I acknowledge that NSW Fair Trading may:
- Use information provided or later obtained to resolve a matter, investigate, take enforcement action (if appropriate), and monitor the marketplace for investigative and law enforcement purposes, or
- Where more appropriate, refer this matter and that information to the other party or another government agency (if appropriate).
NSW Fair Trading is always looking for ways to improve our customer experience. You may receive a survey after your matter is finalised , inviting you to provide feedback on our services.
Product safety
Please check our website for information about:
For information about product recalls, please visit the product safety website.
If you are unable to locate the information you require on our website, please contact 13 32 20 between 8:30am and 5pm Monday to Friday or:
I declare that the information supplied by me is to the best of my knowledge, true and correct. I acknowledge that NSW Fair Trading may:
- Use information provided or later obtained to resolve a matter, investigate, take enforcement action (if appropriate), and monitor the marketplace for investigative and law enforcement purposes, or
- Where more appropriate, refer this matter and that information to the other party or another government agency (if appropriate).
NSW Fair Trading is always looking for ways to improve our customer experience. You may receive a survey after your matter is finalised , inviting you to provide feedback on our services.
Residential (land lease) community
Please check our website for information about residential (land lease) communities.
If you are unable to locate the information you require on our website, please contact 13 32 20 between 8:30am and 5pm Monday to Friday or:
I declare that the information supplied by me is to the best of my knowledge, true and correct. I acknowledge that NSW Fair Trading may:
- Use information provided or later obtained to resolve a matter, investigate, take enforcement action (if appropriate), and monitor the marketplace for investigative and law enforcement purposes, or
- Where more appropriate, refer this matter and that information to the other party or another government agency (if appropriate).
NSW Fair Trading is always looking for ways to improve our customer experience. You may receive a survey after your matter is finalised , inviting you to provide feedback on our services.
Games of chance
Please check our website for information about games of chance.
If you are unable to locate the information you require on our website, please contact 13 32 20 between 8:30am and 5pm Monday to Friday or:
I declare that the information supplied by me is to the best of my knowledge, true and correct. I acknowledge that NSW Fair Trading may:
- Use information provided or later obtained to resolve a matter, investigate, take enforcement action (if appropriate), and monitor the marketplace for investigative and law enforcement purposes, or
- Where more appropriate, refer this matter and that information to the other party or another government agency (if appropriate).
NSW Fair Trading is always looking for ways to improve our customer experience. You may receive a survey after your matter is finalised , inviting you to provide feedback on our services.
Charitable fundraising
Please check our website for information about charitable fundraising.
If you are unable to locate the information you require on our website, please contact 13 32 20 between 8:30am and 5pm Monday to Friday or:
I declare that the information supplied by me is to the best of my knowledge, true and correct. I acknowledge that NSW Fair Trading may:
- Use information provided or later obtained to resolve a matter, investigate, take enforcement action (if appropriate), and monitor the marketplace for investigative and law enforcement purposes, or
- Where more appropriate, refer this matter and that information to the other party or another government agency (if appropriate).
NSW Fair Trading is always looking for ways to improve our customer experience. You may receive a survey after your matter is finalised , inviting you to provide feedback on our services.
Loose-fill asbestos insulation
Please check our website for information about:
- how to test your property for loose-fill asbestos insulation
- the Loose-fill Asbestos Public Register
- loose-fill asbestos insulation laws
- loose-fill asbestos insulation and the program
If you are unable to locate the information you require on our website, please contact Service NSW on 13 77 88 between 7:00am and 7:00pm Monday to Friday.
Retail trading
Fair Trading handles matters about breaches of the restricted trading days under Retail Trading Act 2008 from members of the public who believe there has been a breach of the Retail Trading Act 2008.
Please check our website for information about retail trading in NSW.
If you are unable to locate the information you require on our website, please contact 13 32 20 between 8:30am and 5pm Monday to Friday or:
I declare that the information supplied by me is to the best of my knowledge, true and correct. I acknowledge that NSW Fair Trading may:
- Use information provided or later obtained to resolve a matter, investigate, take enforcement action (if appropriate), and monitor the marketplace for investigative and law enforcement purposes, or
- Where more appropriate, refer this matter and that information to the other party or another government agency (if appropriate).
NSW Fair Trading is always looking for ways to improve our customer experience. You may receive a survey after your matter is finalised , inviting you to provide feedback on our services.
Commercial agents
Please check our website for information about:
If you are unable to locate the information you require on our website, please contact 13 32 20 between 8:30am and 5pm Monday to Friday or:
I declare that the information supplied by me is to the best of my knowledge, true and correct. I acknowledge that NSW Fair Trading may:
- Use information provided or later obtained to resolve a matter, investigate, take enforcement action (if appropriate), and monitor the marketplace for investigative and law enforcement purposes, or
- Where more appropriate, refer this matter and that information to the other party or another government agency (if appropriate).
NSW Fair Trading is always looking for ways to improve our customer experience. You may receive a survey after your matter is finalised , inviting you to provide feedback on our services.
Enquiries now dealt with by Building Commission NSW
Building and renovating
There is a new regulator for the building and construction industry. All building and construction services have transitioned to Building Commission NSW from 1 December 2023.
Visit the Building Commission NSW website.
If you have an enquiry that relates to the building and construction industry, you can make an enquiry and it will be referred to Building Commission NSW.
Enquiries best dealt with by other organisations and areas
Accountants and tax agents
Please check our website for information about accountants & tax agents.
For enquiries about accountants & tax agents which cannot be resolved by professional industry bodies provided in the link above:
I declare that the information supplied by me is to the best of my knowledge, true and correct. I acknowledge that NSW Fair Trading may:
- Use information provided or later obtained to resolve a matter, investigate, take enforcement action (if appropriate), and monitor the marketplace for investigative and law enforcement purposes, or
- Where more appropriate, refer this matter and that information to the other party or another government agency (if appropriate).
NSW Fair Trading is always looking for ways to improve our customer experience. You may receive a survey after your matter is finalised , inviting you to provide feedback on our services.
Airlines
The Airline Customer Advocate (ACA) provides a free and independent service to eligible customers of major Australian airlines by facilitating the resolution of unresolved complaints about airline services.
Participating airlines of the ACA are: Jetstar, Qantas, Tiger Airways, REX and Virgin Australia
There is an eligibility criteria for the lodgement of complaints:
- Customers cannot lodge if they have already made a claim in a court or tribunal or lodged a complaint with a government authority in relation to the same matter;
- The complaint must be about a participating airline;
- The complaint must be about the airline's services;
- The customer must attempt resolution with the airline first by following the airline's Customer Charter, sought a review of the response and allowed for the timeframes specified in the Charter;
- The complaint must relate to an event or circumstance that occurred within the last 12 months.
Enquiries must be in writing and can be lodged online or printed forms obtained from The Airline Customer Advocate (ACA).
For enquiries about all other airline related matters:
I declare that the information supplied by me is to the best of my knowledge, true and correct. I acknowledge that NSW Fair Trading may:
- Use information provided or later obtained to resolve a matter, investigate, take enforcement action (if appropriate), and monitor the marketplace for investigative and law enforcement purposes, or
- Where more appropriate, refer this matter and that information to the other party or another government agency (if appropriate).
NSW Fair Trading is always looking for ways to improve our customer experience. You may receive a survey after your matter is finalised , inviting you to provide feedback on our services.
Australian Tax Office
For enquiries about complaints with The Australian Taxation Office, please contact the Inspector-General of Taxation.
Banks, financial service providers and insuranceB
For enquiries about complaints with banks and financial services providers, you may contact the Financial Ombudsman Service (FOS).
Check if the provider is a member of FOS.
If the provider is not a member of FOS, check if they are a member of the Credit Ombudsman Service Limited (COSL). The COSL scheme includes credit unions, building societies, non-bank lenders, financial planners, investment managers, debt services and more.
Business name registrations
For information about business names registration, please contact Australian Securities and Investments Commission.
Car or other vehicle repairs completed through insurance
For enquiries about complaints with repairs carried out to a vehicle as a result of an insurance claim, please follow the below steps:
- Contact your insurer
- If your insurer fails to adequately address your concerns, request that the matter be reviewed by your insurers Internal Dispute Resolution scheme
- If you are not satisfied by the result of the Internal Dispute Resolution scheme, you can contact the Financial Ombudsman Service (FOS).
Check if the provider is a member of FOS.
If the provider is not a member of FOS, check if they are a member of the Credit Ombudsman Service Limited (COSL). The COSL scheme includes credit unions, building societies, non-bank lenders, financial planners, investment managers, debt services and more.
Centrelink and Child Support Agency
For enquiries about complaints with Centrelink and the Child Support Agency, please contact the Commonwealth Ombudsman.
Commercial leases
For enquiries about complaints with commercial leases, please contact the Office of the NSW Small Business Commissioner.
Electricity, gas and water
For complaints about electricity, gas or water suppliers in NSW, please contact the Energy and Water Ombudsman.
Please check our website for information about gas bottles or appliances.
If you are unable to locate the information you require on our website, please contact 13 32 20 between 8:30am and 5pm Monday to Friday or:
I declare that the information supplied by me is to the best of my knowledge, true and correct. I acknowledge that NSW Fair Trading may:
- Use information provided or later obtained to resolve a matter, investigate, take enforcement action (if appropriate), and monitor the marketplace for investigative and law enforcement purposes, or
- Where more appropriate, refer this matter and that information to the other party or another government agency (if appropriate).
NSW Fair Trading is always looking for ways to improve our customer experience. You may receive a survey after your matter is finalised , inviting you to provide feedback on our services.
Employment and unfair dismissal
For private sector employment matters, contact the Fair Work Ombudsman.
For NSW public sector and local government employment matters, contact the NSW Industrial Relations Commission.
Lawyers and solicitors
For complaints about lawyers and solicitors please contact the Office of The Legal Services Commissioner.
Local councils
For complaints about the conduct of councillors and council employees and the administrative conduct of the council itself, please contact the NSW Ombudsman.
For information about your consumer rights in relation to products and services that have been purchased from a Local Council where the matter falls under the Australian Consumer Law (ACL), please visit our website:
If you have contacted the retailer/service provider and haven’t been able to reach a resolution:
I declare that the information supplied by me is to the best of my knowledge, true and correct. I acknowledge that NSW Fair Trading may:
- Use information provided or later obtained to resolve a matter, investigate, take enforcement action (if appropriate), and monitor the marketplace for investigative and law enforcement purposes, or
- Where more appropriate, refer this matter and that information to the other party or another government agency (if appropriate).
NSW Fair Trading is always looking for ways to improve our customer experience. You may receive a survey after your matter is finalised , inviting you to provide feedback on our services.
NSW State Government Departments
For complaints against NSW State Government Departments, please contact the NSW Ombudsman.
For information about your consumer rights in relation to products and services that have been purchased from a NSW Government agency where the matter falls under the Australian Consumer Law (ACL), please visit our website:
If you have contacted the retailer/service provider and haven’t been able to reach a resolution:
I declare that the information supplied by me is to the best of my knowledge, true and correct. I acknowledge that NSW Fair Trading may:
- Use information provided or later obtained to resolve a matter, investigate, take enforcement action (if appropriate), and monitor the marketplace for investigative and law enforcement purposes, or
- Where more appropriate, refer this matter and that information to the other party or another government agency (if appropriate).
NSW Fair Trading is always looking for ways to improve our customer experience. You may receive a survey after your matter is finalised , inviting you to provide feedback on our services.
Telephone or internet service provider
For complaints about telephone and internet service providers, please contact the Telecommunications Industry Ombudsman (TIO).
For complaints with your phone handset or computer and you have contacted the retailer/service provider and haven’t been able to reach a resolution:
I declare that the information supplied by me is to the best of my knowledge, true and correct. I acknowledge that NSW Fair Trading may:
- Use information provided or later obtained to resolve a matter, investigate, take enforcement action (if appropriate), and monitor the marketplace for investigative and law enforcement purposes, or
- Where more appropriate, refer this matter and that information to the other party or another government agency (if appropriate).
NSW Fair Trading is always looking for ways to improve our customer experience. You may receive a survey after your matter is finalised , inviting you to provide feedback on our services.