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Non-compliant plumbing and drainage work 

IMPORTANT - The arrangements outlined in this section apply to Sydney, Illawarra, Blue Mountains and the Newcastle areas.

If work does not comply

If work does not comply with the Plumbing Code of Australia (PCA) and standards in AS/NZS 3500, you will be issued with a non-compliance notice. At the audit inspection, the Fair Trading inspector may issue:

  • a 'caution' for minor issues that can be fixed on the spot and within the time it takes for the audit inspection to be completed. You may receive a confirmation notice and a 'caution' note will be kept on record. The notice is not sent to the customer.
  • a 'Notice to Rectify' for more complex issues that can’t be fixed immediately. You will receive a formal notice and a copy will be sent to the customer. The issues must be fixed within the timeframe mentioned in the notice. You will then need to book a follow-up audit inspection so that Fair Trading can review the work. A re-inspection fee may be required. 

All notices will be kept on your record.

Penalty Infringement Notices

NSW Fair Trading may issue plumbers and drainers with a Penalty Infringement Notice (PIN) if they fail to follow the direction of a Notice to Comply or commit an offence under the NSW Plumbing and Drainage Act 2011 and/or the NSW Plumbing and Drainage Regulation 2017.

Payment of the PIN does not exclude the responsible person from the requirement to rectify the work, and further action may be taken if the work is not rectified.

Revenue NSW administers the PIN once it has been written. The responsible person who receives the PIN can pay the penalty or may elect to challenge the notice in court.

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