Moving into a village is a major legal and financial decision. Carefully read and consider all the information and seek independent, expert advice before signing any contracts.
Find out where villages are located and how to contact them using the public register of retirement villages. The register includes the village’s trading name, address and contact details. Go to the Retirement villages register page and enter the postcode or suburb you are searching in. Or you can enter a village name if you know it.
Before you decide to move into a village, you must be given all the relevant information with time to consider it and get advice.
An operator must give you a general inquiry document within 14 days of you, or someone on your behalf, enquiring about becoming a resident.
At least 14 days before you sign the contract, the operator must also give you:
Carefully consider the information in the disclosure documents and the proposed contract. Get independent expert advice before you sign the contract or pay any money.
Make sure you obtain these documents from various retirement villages in the area you are thinking of living in. This will help you compare their services and prices and identify the best village for your needs and budget.
It is useful to visit the villages you prefer, inspect all available units and talk to some residents or a representative of the residents committee to find out more about living there. You should also ask to see a copy of the village rules (if there are any).
When you, or someone acting on your behalf, contacts a retirement village about becoming a resident, the operator must provide a general inquiry document within 14 days.
This document contains general information about the village including a basic overview of:
This information will help you compare different villages and narrow down your search.
Once you have found a village unit that you may be interested in securing, the operator must give you a disclosure statement. This statement contains more detailed information, including fees and charges specific to the unit you are looking at.
The operator must give you the disclosure statement at least 14 days before you sign a village contract. You can also request a copy at any time.
Keep your disclosure documents in a safe place. The operator must attach a copy of the disclosure statement to your village contract. Generally, if there is any term in the contract inconsistent with the disclosure statement to your detriment, the information in the disclosure statement will override the inconsistency.
A range of documents must be available at the village or the operator’s place of business for you, or a person acting on your behalf, to freely inspect.
You can read any of these documents and take notes or ask for copies. You may also contact the operator and ask them to send copies to you. Generally, the operator must send the documents within 7 days, free of charge.
The following information should also be considered when deciding whether to move into a retirement village: