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Inquiry into NSW retirement villages 

As part of its four-point plan to improve retirement village living, the NSW Government commissioned Kathryn Greiner AO to lead an inquiry into the NSW retirement village sector. The inquiry was conducted between August and December 2017.

The Government is considering the final report and recommendations from the Inquiry.

The Inquiry reviewed the protections offered to residents and whether Fair Trading has the necessary powers to make sure retirement village operators are complying with the law. The Inquiry looked at concerns raised about the fairness and transparency of business practices of retirement villages in NSW, including:

  • transparency and honesty of marketing activities
  • clarity of fees and contractual rights and obligations for prospective residents and their families
  • suitability and fairness of village maintenance and operational practices to maintain resident safety
  • availability and cost-effectiveness of dispute resolution mechanisms
  • fairness of arrangements to levy maintenance fees to maintain the village and address building defects.

The Inquiry also looked at opportunities to improve Fair Trading’s administrative and operational practices that could help address unfair practices in the sector.

Download the formal Terms of Reference for the inquiry (PDF size: 161kb).

Read more about Kathryn Greiner AO (PDF size: 40kb).

Submissions to the Inquiry 

Submissions to the Inquiry closed on 31 October 2017.

Community forums

During the consultation program, residents and members of the community were invited to attend consultation forums to discuss their concerns at locations across the State. The forums were held in Sydney, Hornsby, Ballina, Parramatta, Port Macquarie, Newcastle, Wollongong, and Wagga Wagga during October 2017. 

View a summary of issues raised at the community forums below:

Please note these are a summary of the issues raised by participants during consultation and do not reflect the views of the NSW Government and do not represent a full transcript of each forum. The Inquiry considered the issues raised by members of the public as part of its broader consultation process which included community forums, written submissions, and meetings with peak resident and industry organisations.

Privacy and personal information

Personal information collected as part of the submission process is handled in accordance with the NSW Privacy and Personal Information Protection Act 1998, which regulates the collection, storage, access, amendment, use and disclosure of personal information. See the Fair Trading privacy webpage for more information. Fair Trading may in some circumstances be required by law to disclose your submission, including personal information to third parties. 

Submissions, in part or in whole, may be made publicly available on our website or in in reports, or other documents produced by the Inquiry. Please tell us if you do not wish for your submission to be made public.


If you have an enquiry or complaint  about a retirement village, you may lodge a complaint or contact Fair Trading on 13 32 20.

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