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Frequently asked questions property services CPD 

CPD requirements 

1. Who has to do CPD?

Whether you hold a licence as a real estate agent, stock and station agent, strata managing agent, business agent, on-site residential property manager or buyers agent, you must do CPD. Similarly all categories of certificate holders must also do CPD.

2. What if I only work part-time?

If you want to maintain your licence or certificate you still need to do CPD.

3. I hold a current licence but have not been active in the industry for some time. Can I be exempt from CPD until I return to an active role again?

No, if you want to hold your licence, you still need to do CPD. Many aspects of industry operations are changing quickly and CPD is an important way of keeping up-to-date with new work practices, systems, technologies and legal responsibilities, for your benefit and the benefit of consumers.

4. What if I’m retired?

So long as you want to keep your licence, you must do CPD each year.

5. I am a trainer and also hold a real estate licence. Must I do CPD in order to renew my licence?

Yes, you are still required to do CPD.

6. Can I be exempt from CPD for any reason?

Yes, the Director-General's Guidelines allow exemptions in extenuating circumstances. Each case is assessed on its own merits. The circumstances for granting exemptions are limited and in most cases relate to serious illness or misadventure.

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Keeping records 

1. What records should I keep?

You must keep a diary record of your CPD activities, along with evidence whenever possible, such as a certificate, academic record or attendance record or a receipt if you purchase or hire learning resources. If you are audited by Fair Trading you can then prove that you complied with the CPD requirements.

2. How do I prove I have attended a training session or CPD activity? 

The training provider or organiser should provide a standard record of attendance document. You should also keep a note of the details of the session in your CPD diary. In addition, documents such as a Statement of Attainment or Certificate issued by a registered training organisation are also relevant.

3. What happens if I attend a course or event and don’t receive any evidence that I attended?

You should ask the training provider or organiser to provide this information. If they are unwilling or unable to provide sufficient evidence and the activity was promoted as a CPD activity, contact Fair Trading on 13 32 20 about this possible breach of the Director-General's Guidelines.

4. What about watching training videos/DVDs? How do I prove I have been spending my time on a CPD activity?

You should make a diary record of the name of the video/DVD, the subject matter, the length and the date you watched it.

5. Does Fair Trading keep a register with information about my CPD points? 

No. It is your responsibility to keep records of your training. These need to be retained for three licence renewal periods.

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Compliance matters 

1. What is the actual date I must have all my CPD completed by?

You must complete all CPD requirements by the renewal date of your licence or certificate.

2. How will Fair Trading know that I have completed my CPD points?

You are required to make a declaration on your licence or certificate of registration renewal about the amount of CPD you have completed. Fair Trading carries out audits to check you have complied with your CPD requirements by the following methods:

  • requesting that you supply your supporting documents, receipts, academic transcripts etc
  • cross-checking this information with training providers.

Audits are conducted on both a regular and random basis.

3. Will my licence be renewed even if I haven’t earned all my points?

It is a condition of your licence or certificate that you undertake CPD during the term of the licence or certificate of registration. If you do not comply, Fair Trading will refuse to renew your licence or certificate of registration. In certain extenuating circumstances, however, you may be eligible for an exemption. Circumstances are limited and relate to serious illness or misadventure.

4. What action will Fair Trading take against a licence or certificate holder who misrepresents their CPD points on the renewal application?

Fair Trading may cancel a licence or certificate. It is a criminal offence under the Crimes Act 1900 to deliberately make a false or misleading statement on your application for renewal or restoration of your licence or certificate.

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CPD topics 

1. How can I find out which topics I have to cover in my CPD?

CPD topics are listed on the Diverse learning options page. There are a wide range of areas to choose from. In future years there may also be certain compulsory topics that you will have to cover as part of your CPD.

2. How will I know if there is a compulsory topic?

If a compulsory topic is chosen for CPD it will be publicised broadly and you will be notified by Fair Trading.

3. How are topics chosen?

A Consultative Reference Group with membership from industry and the training sector helps identify the topics. They recommend these topics to the Director-General who then makes the final decision.

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CPD activities 

1. I live in a regional area where there are no CPD courses on offer. Can I be exempt from CPD?

No. There are a range of other types of learning activities that can count towards your CPD points, in addition to traditional face-to-face training courses. These include attending conferences, forums and workshops, on-the-job training, web based training and watching videos/DVDs. Some registered training providers offer regional CPD courses and various industry bodies and training providers provide training via flexible delivery (correspondence/web/CD-Rom etc).

2. I am a busy agent and don’t have time to attend courses. What do I do about CPD?

The CPD requirements are very flexible and allow a wide range of learning activities besides training courses, to count towards CPD points. For example, on-the-job learning, attending conferences and seminars, watching training videos and on-line learning are all considered suitable for CPD. The special needs of the industry were taken into consideration when the Director-General's Guidelines were developed.

3. I have a disability and cannot attend a training course. How can I complete my CPD requirements?

You can participate in other learning activities besides face-to-face training to gain your CPD points, such as web-based learning, watching videos/DVDs and correspondence courses.

4. I currently hold a certificate of registration and am doing further training to gain my licence. Can this training count towards my CPD points?

Yes, as long as your training falls into any of the topic areas set out in the Director-General's Guidelines. Your training provider will need to provide you with evidence of your attendance/qualification to satisfy your CPD record keeping requirements.

5. I am a professional who has to do ongoing training each year. Do I have to do separate CPD to keep my real estate/business agent’s licence?

If the training you do for your profession fulfils the requirements of the Director-General's Guidelines, it can be counted towards the CPD for your real estate/business agent’s licence. Make sure that you have also kept sufficient evidence to satisfy the record keeping requirements.

6. Does the training for my auctioneer’s accreditation count for CPD?

Yes it does, as long as actual training was involved. However, assessment only will not earn points.

7. I am a business broker. Are there particular activities or topics which I must undertake for CPD?

You can choose training or other activities, such as attending a conference, that  that are relevant to your professional needs, as long as they relate to the specified CPD topics. 

8. I have a training DVD that I’ll be using for CPD. Can I pass the DVD on to my staff for their CPD training too?

Yes, your staff’s training would be considered the same as yours and would be worth the same number of points. You should be aware of copyright provisions and that you may need to purchase multiple licences.

9. How do I know if a training provider is legitimate/accredited?

Training.gov.au is Australia’s vocational education and training database. Training.gov.au (http://training.gov.au) provides a Search and Browse function that allows users to find specific Training Packages, Qualifications, Courses, Units of Competency and Registered Training Organisations (RTOs) that provide training in one or many states.

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