Change text size:   Increase font size   Reduce font size  |   Print page:   Print this page
  |   Contact us   

Gift cards and vouchers 

A gift card or gift voucher is a card/voucher loaded with an amount of cash. It enables you (or the person you give it to) to buy goods and services. Gift cards vary, some gift cards can only be used at select retailers, but some can be used anywhere in a shopping centre and others can be used anywhere that accepts major credit cards.

Gift card laws are changing 

Starting on 31 March 2018, most gift cards and gift vouchers sold for use in NSW will be subject to a mandatory minimum expiry period of 3 years and all post-purchase administration fees will be banned.

Gift cards and vouchers purchased before 31 March 2018 will have the same expiry date and other terms and conditions that applied at the time of purchase.

Read more on the changes changes to gift card laws.

Information on this page below applies to the use of all gift cards and vouchers currently in the possession of a consumer and any that are purchased before 31 March 2018.

Top of page

Gift cards checklist 

  • Check the expiry/issue date.
  • Treat your gift card like cash – if you lose it, it's gone.
  • Read terms and conditions about getting ‘change’.
  • Check if there is an issue fee.
  • Beware of cards that charge a fee to check the balance.

Top of page

Check the expiry date 

When you receive a gift card check the expiry date. If it's not printed on the card, ask the sales attendant to write it on the card and keep the receipt for the purchase.

You should use the total value of the card by the expiry date as the remaining amount is usually not refundable. You can check the terms and conditions on the issuer's website or on the back of the card.

Top of page

Treat them like cash 

If you lose a gift card or it is stolen, in most cases you will not be able to replace it. Some retailers may replace it if you have the receipt and they have the facilities to check if it has been redeemed, but generally they cannot be replaced so be careful and treat them as you would cash.

Top of page

Read terms and conditions about getting 'change' 

When purchasing something with the gift card, if stated in the terms and conditions the retailer is required to give you the rest of the money back in cash.

If the terms and conditions do not state a cash back option for your change, the retailer can insist on leaving the remaining credit on the gift card or giving you a credit note instead.

Top of page

Fees and charges 

Most retailer cards have no fees on gift cards. Fees are mainly a problem with prepaid credit card gift cards. Some cards charge an issue fee.

Top of page


You should able to check the card balance easily by phone, in- store or online. Be careful of cards that charge a fee to check the balance of the card as you could be losing money each time you check your balance.

Top of page

If you believe a business is not complying with the terms of a gift card or voucher, seek further information or lodge a complaint as follows.