Under the Australian Consumer Law (ACL) there are a number of obligations on businesses. These include an obligation to provide proof of transaction to consumers for goods or services valued at $75 or more. Businesses are also required to provide a receipt for any transaction under $75 within seven days if the consumer asks for one.
‘Proof of transaction’ for supply of goods or services to a consumer is a document that states the:
Examples of proof of transaction:
Consumers must also be provided with an itemised bill if they request one. The supplier must give the consumer the itemised bill, without charge, within seven days of the request. It must be expressed in plain language, legible and clear.
A consumer can ask a supplier for an itemised bill that shows:
This request must be made within 30 days of whichever happens later:
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