Under the Australian Consumer Law (ACL), you have certain rights to cancel a service. If you have a major problem with a service or a minor problem that can't be fixed within a reasonable time you have the right to cancel a service, when it is:
Suppliers should give any refunds in the same form as your original payment. You can also ask for compensation for damages or loss caused by the problem.
You must pay for services you have received that worked as expected.
You cannot cancel a service or get a refund if the problem was outside the control of the provider or if you:
If you have a problem with a service, take the following steps:
Businesses often sell related goods and services together as a package. Sometimes a problem develops with one part of the package - the product or service.
If you return goods due to a major problem, you have the right to cancel any services that they were provided with.
If you cancel a contract for unsatisfactory services, you must return any goods connected with the service - even if there is no problem with the goods.
If you have paid any money for the goods, the business must give you a refund.
It is your responsibility to return the goods, unless this would involve a significant cost. In such cases the business is responsible for collecting the goods.