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Whitegoods Code of Practice 

The Code covers the marketing, service and repair of domestic whitegoods, including refrigerators, washing machines, clothes driers, dishwashers, stoves, microwave ovens, range hoods and air-conditioning systems which do not require a contractor licence to install, maintain or service. The Code does not apply to vacuum cleaners, toasters, kettles, irons, fans and air-conditioning systems which require a contractor licence to install, maintain or service.

The Code sets out fair trading standards which relate to:

  • advertising by repairers
  • the diagnosis of problems by repairers
  • information which should by given to consumers by repairers
  • acceptable charging practices which may be used by repairers
  • the making and keeping of appointments by repairers
  • responsibility for whitegoods left for repair, including the disposal of uncollected goods
  • warranties on repairs
  • the technical knowledge and experience of repairers, and
  • information that should be given to consumers when they purchase whitegoods.

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