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/Factsheet_print/Consumers/Buying_goods/Petrol/_Frequently_asked_questions_-_FuelCheck.pdf
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Standard fact sheet.
/Factsheet_largeprint/Consumers/Buying_goods/Petrol/_Frequently_asked_questions_-_FuelCheck.pdf
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Large print fact sheet.

Frequently asked questions - FuelCheck 

What is FuelCheck and why has it been introduced? 

FuelCheck is a free online tool from the NSW Government, providing motorists across the state with real-time information about fuel prices.

FuelCheck will help find the cheapest fuel, whether in your local area or in any suburb or town in NSW, and it will search for the closest and cheapest offering of any particular fuel type, for example E10, Premium or Diesel.

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How do I use FuelCheck? 

FuelCheck can be found at fuelcheck.nsw.gov.au and is accessible from any device connected to the internet, including smartphones, tablets, desktop computers and laptops.

To find the cheapest fuel near your current location, tap/click the Fuel Near Me panel on the FuelCheck home page. When the map opens, choose your preferred fuel type and brand (optional) from the buttons at the bottom of the screen. The map will update to show the price of your selected fuel type at each nearby service station.

To find the cheapest fuel in a particular location, enter the name of the suburb/town or postcode and tap/click enter. To identify a particular fuel type and/or brand in that area, make your selections and the map will update.

You can view your search results on a map or as a list. In list view, you can sort by price or distance. To change from map to list view, tap/click the list icon in the top right corner of the screen. To change from list back to map view, tap/click the pinpoint icon.

Never use your phone while driving, traffic penalties may apply.

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Is FuelCheck downloadable as an app for Apple and Android devices? 

FuelCheck can be saved on a phone or tablet as a web app. This will give you quick and easy access to FuelCheck each and every time you are looking for fuel. It is not available to download from the Apple/Android stores.

On Apple devices, open the FuelCheck website in your browser. Tap the ‘up arrow-box’ at the bottom of the screen, and scroll along the ‘copy’ line to find and tap the ‘Add to Home Screen’ button. Tap ‘Add’ to complete.

On Android, open the FuelCheck website in your browser. Tap the ‘three-dot icon’ and select ‘Add to Home Screen’ from the list of actions. A confirmation window will pop up showing the icon and name, tap ‘Add’ to complete.

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Do I need to be connected to the internet to use FuelCheck? 

Yes, you will need to be connected to the internet to see the most up-to-date FuelCheck pricing information.

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My nearest service station isn't listed on FuelCheck - why not? 

If you are searching for a specific fuel type and find that a station near you isn’t showing in FuelCheck, it may be because the service station doesn’t sell that particular fuel or it has temporarily run out of stock. Adjust your search to a different fuel type and the station is likely to be listed.

Service station operators across NSW have done a great job in providing their details for FuelCheck, but some are still finalising registration processes.

If you still find that a station near you isn’t showing up, you can let Fair Trading know by completing a general enquiry form on this website.

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What happens if I see a price discrepancy in FuelCheck? How do I make a complaint? 

You should not see a different price, as service station operators are required to ensure the price of a fuel in FuelCheck exactly matches the standard price at the pump.

However, there may be instances where factors outside the control of the service station operator create a discrepancy. For example, the service station may be unable to connect to the internet to update their prices, there could be an issue with the device being used to access FuelCheck, or the FuelCheck website may be having service difficulties.

If you see a price difference, you should first alert the service station operator. If this fails to resolve the issue, or if you are not satisfied with the operator’s response, you can lodge a complaint with NSW Fair Trading:

Via FuelCheck

To lodge a price discrepancy complaint directly through FuelCheck, you’ll need to do so while still at the service station. To bring up the FuelCheck complaint form, tap on the relevant station in map view and tap ‘Report Price Mismatch’. The service station detail will automatically add to the form and you will then be prompted to attach evidence of the price discrepancy (photo of the service station signage or bowser display screen, or a receipt showing price paid).

Never use your phone while driving, traffic penalties may apply.

Via the NSW Fair Trading website

If you would prefer to lodge the complaint at a later time, you can do so by using the general complaint form, together with your pricing discrepancy evidence through the Fair Trading website.

Please note: Whether lodging your price discrepancy complaint via FuelCheck or the NSW Fair Trading website, you will need to include evidence in order to verify the price of the fuel at the particular time you were at the service station.

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How does NSW Fair Trading deal with complaints relating to FuelCheck and fuel price discrepancy? 

NSW Fair Trading will review each complaint received about FuelCheck. Depending on the circumstances, the service station may be fined for non-compliance. If necessary, penalty notices of up to $550 can be issued.

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Why is FuelCheck showing me fuel from another suburb? 

The FuelCheck website is designed to find the cheapest petrol in or near the suburb you have requested. On some occasions, FuelCheck will show a nearby suburb where the cheapest fuel or types of fuel in use, can be found. You can then decide if you want to drive to the cheapest petrol station or buy closer to your location. You can sort the results accordingly. 

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