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Standard fact sheet.

Information standards 

What are information standards?

Information standards regulate the type and amount of information provided to consumers about goods and services.

The Commonwealth minister responsible for administering the Australian Consumer Law can:

  • make new information standards
  • declare an existing state or territory standard as a national information standard.

An information standard for goods or services can:

  • require particular information to be provided, or not
  • set the form or manner of this information
  • give a certain meaning to information.

The Australian Consumer Law recognises the following mandatory information standards:

  • fibre content labelling of textile products - labels must state the various percentages of different fibres, such wool or cotton, in the textile
  • care labelling for clothing and textile products - labels should include appropriate instructions to help consumers care for the item
  • ingredient labelling of cosmetics and toiletries - labels must state the ingredients to help consumers compare products, identify ingredients and avoid adverse reactions.

Australian governments can also regulate consumer goods or product-related services by imposing mandatory safety standards. For more information, see our product safety section.

Business responsibilities

A business must:

  • ensure goods and services it supplies complies with relevant information standards, if sold within Australia
  • be familiar with information standards relevant to those goods and services.

For example - complying with mandatory information standards. A retailer sold imported dresses not properly labelled with instructions for washing, dry-cleaning and ironing. The retailer was fined because the labels did not contain all instructions required by the information standard.

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