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Employment placement services 

The Australian Consumer Law includes provisions protecting job seekers in NSW.

Although it is no longer a requirement for an employment placement service to be licensed, they are required to comply with the Australian Consumer Law.

Information standard

By law an employment placement service must provide a job seeker with a written notice with the following information set out:

  • an employment placement service must not charge a job seeker a fee for the purpose of finding the job seeker employment;
  • an employment placement service must not engage in misleading or deceptive conduct (such as advertising a position as being available when the agency knows no such position exists or knowingly giving misleading information to a job seeker about the nature of a position); and
  • if a job seeker believes that an employment placement service has acted inappropriately, the job seeker may contact NSW Fair Trading for information on possible action that may be taken.

Common questions & answers

When is an employment placement service required to provide the information standard to the job seeker?

The employment placement service is required to give the notice before it provides its first service to the job seeker.

In what format is the written notice to be provided?

The information must be provided in writing. The employment placement service may choose to email, mail or fax the information to their client.

Is it acceptable if the employment placement service verbally provides the information standard to the job seeker?

No. The employment placement service may advise the job seeker verbally but they must also follow this up by providing a written notice.

Are the legislative requirements relating to the provision of information standard fulfilled if the employment placement service displays a poster in their premises or places the information on their website?

No. The employment placement service must provide the information to the job seeker as set out in the information standard.

Employment websites

Australian JobSearch
www.jobsearch.gov.au
Australia’s largest free online job board for job seekers, employers and service providers.

Australian Workplace
www.workplace.gov.au
Australian Workplace provides job seekers, employees, and employers with information about finding a job, starting work and workplace issues.

business.gov.au
www.business.gov.au
business.gov.au offers employers a wide range of services and information on topics such as employing people, superannuation, training and apprenticeships.

JobAccess
www.jobaccess.gov.au
JobAccess provides employers with information about employing people with disability. Topics include government incentives, common employer concerns and benefits to employers.

Job Network
www.jobnetwork.gov.au
Job Network is a no-fee recruitment service with a national network of over 1000 independent recruitment offices. Employers deal with a local team and receive specialised recruitment services.

JobWise
www.jobwise.gov.au
JobWise is a site dedicated to promoting mature age employment.

NSW Industrial Relations
www.industrialrelations.nsw.gov.au
NSW Industrial Relations deals with employment conditions and wages.

Fair Work Ombudsman 
www.fairwork.gov.au
The Fair Work Ombudsman is the central point of contact for advice and information on Australia’s workplace system.

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