Information standards regulate the type and amount of information provided to consumers about goods and services.
The Commonwealth minister responsible for administering the Australian Consumer Law (ACL) can:
An information standard for goods or services can:
The ACL recognises the following mandatory information standards:
Australian governments can also regulate consumer goods or product-related services by imposing mandatory safety standards. For more information, visit the Product safety page on the Fair Trading website.
Example- complying with mandatory information standards
A retailer sold imported dresses not properly labelled with instructions for washing, dry-cleaning and ironing. The retailer was fined because the labels did not contain all instructions required by the information standard.
Information standards are made by the relevant Commonwealth Minister.
|TIP - Businesses can buy information standards from Standards Australia - standards.com.au or by telephoning 1800 035 822.|
Supplying goods and services that do not comply with an information standard is an offence.
The maximum penalty is $1.1 million for a body corporate and $220,000 for an individual. Criminal penalties for the same amount may apply.
Breaching an information standard can also lead to injunctions, personal damages, compensatory orders, corrective advertising orders and adverse publicity orders.
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