One of NSW Fair Trading's major priorities is to ensure compliance with fair trading laws. Legislation sets minimum standards for traders within regulated industries. Higher standards can be achieved by promoting awareness and education through compliance programs. Where minimum standards are not being reached, enforcement action is a key tool in achieving compliance.
NSW Fair Trading allocates its resources to where we can best address non-compliant conduct. The priorities and discretion available to us is exercised within a structured, risk based and outcome focused approach to compliance and enforcement. We act where clearly appropriate, even if the business has taken steps to redress the consumer.