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Standard fact sheet.

For self-managing landlords 

Rental Bonds Online 

 

Property agents and self-managing landlords must register for Rental Bonds Online by 30 January 2017


From 30 January 2017, property agents and self-managing landlords must be registered with Rental Bonds Online. Agents and landlords must also offer the service to new tenants as the first option for lodgement of their bond. More information is available on the Rental Bonds Online (RBO) changes to residential tenancy laws page on the Fair Trading website.

 

What is Rental Bonds Online? 

This service helps tenants, agents and self-managing landlords lodge and refund bond money easily and securely. It is a fast and convenient way to:

  • lodge, view and  claim residential rental bonds online without having to send cheques and paper forms
  • receive email and SMS phone notifications confirming what is happening to a rental bond
  • view notifications and key tasks awaiting your action within Rental Bonds Online

For an overview of the service and its time-saving benefits, watch our 3-minute video - Rental Bonds Online: the smart way to manage your bond.
(Internet Explorer users please right click on the video and select ‘Open link’ to watch.)

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How can I get started? 

1. Download and complete the Rental Bonds Online - Landlord/ Owner Proof of Identity and Registration Form (PDF size: 68kB)

2. Visit any Service NSW Centre with the completed form and the required original proof of identity documents. Locate your nearest Service NSW centre on the Service NSW web page or call 13 77 88.

OR

Email rboregistration@finance.nsw.gov.au your completed form with a certified copy of the required proof of identity documents (as outlined in the form), endorsed as a true copy by a Justice of the Peace

3. Once NSW Fair Trading has verified your Proof of Identification documents with your completed form, you will receive emails (to the address provided in the form) with your new Landlord Code and instructions to activate your RBO account.

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Supporting tenants to use Rental Bonds Online 

Once you are registered to use Rental Bonds Online (RBO), you can start inviting your tenants to use the service to manage their rental bond. First, confirm the tenant is willing to use Rental Bonds Online and has internet access, a mobile phone, email, an Australian bank or credit union account and a payment method (BPAY, Visa or Mastercard).

When discussing the online service with tenants, it may help to direct them to these resources:

Once a tenant has registered as a user with RBO, they will be able to access online help. Or they can access support by emailing rbosupport@finance.nsw.gov.au or making a free call to 1800 990 724.

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Getting help with Rental Bonds Online 

If you are already registered as an RBO user, you can log on to https://rbo.fairtrading.nsw.gov.au/agent/login to access online help. This will guide you through processes such as how to lodge a bond or make a claim.

You can also refer to the information you received when you registered or the FAQ’s page on our website.

To register as a user, read the How can I get started section above.

If you still can’t find what you are looking for or need further help, please access support by emailing rbosupport@finance.nsw.gov.au or making a free call to 1800 990 724.

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