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Public warning: Christopher Wayne Stanley Boyce trading as Bustamove Removals 

11 July 2015

NSW Fair Trading Commissioner Rod Stowe is warning consumers not to deal with Christopher Wayne Stanley Boyce trading as Bustamove Removals.

Mr Boyce, who uses the website www.bustamoveremovals.com.au, conducts an interstate furniture removalist business to Melbourne, Brisbane and Canberra as well as in the Sydney metropolitan area.

To date, Fair Trading has received more than 40 complaints relating to:

  • loss of items
  • furniture and other items broken or damaged during delivery
  • failure to provide receipts for payments
  • failure to provide written contracts or insurance (when requested)
  • failure of items to arrive at the scheduled time or at all, and
  • changed delivery times without notice and subsequent storing of items at an additional charge, requiring payment for storage costs before delivery is completed.

Consumers who deal with Bustamove Removals via quote comparison websites are persistently approached by the trader in his attempt to secure their business and subsequent payment.

Consumers have suffered financial detriment as a result of dealing with Bustamove Removals, believed to be in the vicinity of $69,000 combined.

Anyone who has had unsuccessful dealings with Bustamove Removals should lodge an online complaint with Fair Trading at www.fairtrading.nsw.gov.au or call 13 32 20.

The Commissioner urged consumers to check feedback sites such as internet blogs and obtain at least three quotes from different traders before choosing a removalist.

People should read the terms and conditions of any agreement before signing or making any payment to a trader. Always ask for and keep your receipt.

“Movers can be shakers,” Mr Stowe said.

“Damage to goods during a move is bad enough, but loss of possessions, failure to deliver on time and failure to provide the basic requirements under the Australian Consumer Law compounds consumer distress and dissatisfaction.”

Good industry participants benefit from Fair Trading compliance and enforcement action and dispute resolution.

View the fact sheet from Fair Trading on tips when moving.

Media contact: 0423 606 394

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