NSW Fair Trading Commissioner Rod Stowe tonight issued a warning to the public regarding Christopher Miles trading as Toy Palace.
NSW Fair Trading has received an increasing number of complaints about Toy Palace, an online toy supply business at www.toypalaceaustralia.com.au.
Customers have complained about placing orders and failing to receive goods within a reasonable time or as promised by the trader.
They have also complained that when a request for a refund is made, a 20 percent restocking fee is retained and customers received the remaining amount as a refund.
This public warning is issued in the public interest under Section 223 of the Australian Consumer Law (NSW).
Mr Stowe said there were concerns the conduct of the trader had resulted in actual detriment and would cause possible future detriment to NSW consumers.
Consumers buying goods and services online should exercise caution and any NSW consumers who have experienced problems with Toy Palace should lodge a complaint at www.fairtrading.nsw.gov.au.
“If you have not received goods and you paid with a credit card, you should contact your financial institution to seek a chargeback,” Mr Stowe said.
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