Our network of 24 Fair Trading Centres and the Fair Trading Information Centre provide information to consumers and traders on their rights and responsibilities under Fair Trading legislation. The information assists both parties resolve issues in the marketplace.
Where parties cannot resolve an issue themselves, a complaint can be lodged. We then negotiate between the parties in an attempt to resolve the matter. When this fails, we advise the parties of their options - including taking their matter to the NSW Civil and Administrative Tribunal (NCAT).