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2010-2011 summary 

Fair Trading - A year in review

As a service provider and regulator NSW Fair Trading is dedicated to delivering better services to clients, customers and the community. This summary outlines the scope of services provided to the people of NSW during 2010-2011.

Compliance and enforcement actions in 2010-2011

In regard to compliance and enforcement services, the figures were as follows:

Service

Number

Inspections* 8,657
Plumbing Inspection and Assurance Service (PIAS) inspections ** 21,636
Investigations 1,627
Certifications * 1,666
Civil proceedings 60
Prosecutions 213
Penalty notices issued 911
Total Compliance related activities*** 34,770

* Responsibility for trade measurement inspections and certifications was transferred to the Commonwealth from 1 July 2010.
** PIAS transferred to NSW Fair Trading in March 2010.
*** Compliance related activities can vary significantly year-to-year depending on the mix between long, complex investigations and shorter, less complex ones which reflect changing marketplace issues.

Services provided to the public in 2010-2011

In regard to services provided to the public, the figures were as follows:

Service

Number

Total requests for service*  8,724,625
Website visitor sessions 4,507,231
REVS checks 1,894,969
Phone enquiries from general public 1,132,810
Counter enquiries 222,811
Rental bond transactions 506,766
Consumer and trader complaints about marketplace transactions resolved through early intervention 39,595 to the value of $664 million
Public seminars and information sessions 825
Seminar audiences 38,699

* Includes all requests for information, services and transactions.

Information on registers as at 30 June 2011

In regard to information on registers, the figures were as follows:

Service

Number

Occupational licences on register 363,178
Business names on register 500,615
Associations on register 34,640
Co-operatives on register 658

Policy development and regulatory review

In regard to policy development and regulatory review, the figures were as follows:

Service

Number

Acts administered 39
Bills assented to in Parliament in 2010-2011
Acts and regulations amended in 2010-2011 16

Agency

In regard to the agency, the figures were as follows:

Service

Number

Staff 937
Budget 2010-2011 $173 million
Fair Trading Centres throughout NSW 24
Other service outlets* 69

* Selected Fair Trading services are also provided through Government Access Centres and other agency arrangements in rural and isolated areas throughout NSW.

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