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2008-2009 summary 

As a service provider and regulator NSW Fair Trading is dedicated to delivering better services to clients, customers and the community. This summary outlines the scope of services provided to the people of NSW during 2008-2009.

Services provided to the public in 2008-2009

In regard to services provided to the public, the figures were as follows:

Service

Number

Total requests for service*  7,018,964
Website visitor sessions 2,838,161
REVS checks 1,795,081
Phone calls from general public 1,241,669
Counter enquiries 206,982
Rental bond transactions 520,126
Consumer complaints addressed 38,260
Public seminars and information sessions 902
Seminar audiences 31,818

* Includes all requests for information, services and transactions.

Information on registers as at 30 June 2009

In regard to information on registers, the figures were as follows:

Service

Number

Occupational licences on register 354,220
Business names on register 495,964
Associations on register 34,817
Co-operatives on register 699

Compliance in 2008-2009

In regard to compliance services, the figures were as follows:

Service

Number

Inspections 25,390
Investigations 1,742
Certifications 4,266
Civil proceedings 66
Prosecutions 393
Penalty notices issued 762
Total Compliance related activities* 32,619

* Compliance related activities can vary significantly year-to-year depending on the mix between long, complex investigations and shorter, less complex ones which reflect changing marketplace issues.

Policy development and regulatory review

In regard to policy development and regulatory review, the figures were as follows:

Service

Number

Legislation administered 42 Acts
Bills assented to in Parliament in 2008-2009 7
Acts and regulations amended in 2008-2009 10

Agency

In regard to the agency, the figures were as follows:

Service

Number

Staff 1,190
Budget 2008-2009 $163.6 million
Fair Trading Centres throughout NSW 24
Other service outlets* 69
Publications Over 173 titles -
26 translated in up to 30 languages

* Selected services are also provided through Government Access Centres and other agency arrangements in rural and isolated areas throughout NSW.

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