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2007-2008 summary 

As a service provider and regulator NSW Fair Trading is dedicated to delivering better services to clients, customers and the community. This summary outlines the scope of services provided to the people of NSW during 2007-2008.

Services provided to the public in 2007-2008

In regard to services provided to the public, the figures were as follows:

Service

Number

Total requests for service* 6,973,400 
Website visitor sessions 2,726,400
REVS checks 1,918,400
Phone calls from general public 1,236,500
Counter enquiries 197,800
Rental bond transactions 525,600
Consumer complaints addressed 34,830
Public seminars and information sessions 966
Seminar audiences 29,986

* Includes all requests for information, services and transactions

Information on registers as at 30 June 2008

In regard to information on registers, the figures were as follows:

Service

Number

Occupational licences on register 221,400
Business names on register 499,300
Associations on register 39,801
Co-operatives on register 728

Compliance in 2007-2008

In regard to compliance services, the figures were as follows:

Service

Number

Inspections 29,140
Investigations 3,217
Certifications 5,384
Civil proceedings 89
Prosecutions 605
Penalty notices issued 948
Total Compliance related activities* 39,383

* Compliance related activities can vary significantly year-to-year depending on the mix between long, complex investigations and shorter, less complex ones which reflect changing marketplace issues.

Policy development and regulatory review

In regard to policy development and regulatory review, the figures were as follows:

Service

Number

Legislation administered 42 Acts
Bills assented to in Parliament in 2007-2008 6
Acts and regulations amended in 2007-2008 10

Agency

In regard to the agency, the figures were as follows:

Service

Number

Staff 1,181
Budget 2007-2008 $158.9 million
Fair Trading Centres throughout NSW 24
Other service outlets* 68
Publications Over 182 titles -
27 translated in up to 28 languages

* Selected services are also provided through Government Access Centres and other agency arrangements in rural and isolated areas throughout NSW.

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