1.1 Conduct consultations with relevant disability community groups, peak organisations, consumers and Fair Trading staff on the implementation of the Disability Action Plan.
1.2 Refine Disability Action Plan to address any identified issues.
1.3 Provide feedback and copies of relevant documents to participants in the consultation process.
2.1 Finalise detailed implementation plan from audit process.
2.2 Develop procedures for new premises.
3.1 Publications do not currently have images of people. Positive images of people with a disability will be integrated into relevant future publications.
3.2 Consider increasing the representation of staff with disabilities with appropriate skills in external activities (eg. at meetings, displays) to show that staff with disabilities are valued.
4.1 Continue to improve access to online publications and services by including documents in text format as well as PDF format and by increasing the range of licence renewals available online. A working party will look at procedures for handling electronic complaints and inquiries.
4.2 On line lodgement of CTTT applications to be available from August 2003. On line listing of application, electronic delivery of hearing notices, publication of hearing lists, case tracking and electronic delivery of CTTT orders to follow.
4.3 Continue to provide relevant publications in appropriate formats and font size. Avoid using thin paper, overlays, blocks of text in capitals, different font styles and poor colour contrast in publications.
4.4 Include information on contact numbers and services for people with a disability in forms, publications, in customer service areas and on the website.
4.5 Encourage staff to ask customers about their access or communication requirements and to be flexible in the provision of services and information to people with disabilities.
4.6 Continue to include disability organisations on relevant media and publication distribution lists and in outreach and liaison activities.
4.7 Continue to provide information to staff on the provision of services and information to people with disabilities.
4.8 Extend availability of hearing loops.
This area relates to feedback on services provided by NSW Fair Trading.
5.1 Include accessible options for providing feedback, for example by telephone, Relay Service for TTY, telephone interpreting service, fax, in writing or via the website.
6.1 Continue to provide updated information on disability issues to staff in hard copy and/or online and via induction and training programs.
6.2 Include disability issues in the proposal for staff training on diversity issues.
6.3 CTTT staff training will include dealing with people with special needs.
7.1 Continue to survey staff at regular intervals to update information on their EEO survey to determine those with a disability who require adjustments.
7.2 Brief supervisors and provide adjustments as required.
7.3 Continue to conduct biannual meetings of the Disability Support Network for staff with a disability and staff with an interest in disability issues.
7.4 Develop a proposal to identify suitable positions to target for employment of staff with a disability.
8.1 Provide information on the new Disability Action Plan to Executive, Managers and staff.
8.2 Provide information on the new Disability Action Plan to disability and community organisations in appropriate formats, for example on the website and to allow feedback.
A new Disability Action Plan is currently in development. If you have any queries or comments, please direct them to:
Leona Lobo - Leona.firstname.lastname@example.org
Ben Folino - Ben.email@example.com